Please note that the practice will be closed from 1:00pm to 6:00pm on Tuesday 8 September to allow staff to participate in a Protected Learning Time (PLT) training session.

During this time, the practice team will be undertaking essential training and development to support the continued delivery of safe, effective, and high-quality patient care.

If you require urgent medical assistance whilst the practice is closed, please contact NHS 24 on 111.

For life-threatening emergencies, please call 999 immediately.

The practice will reopen as normal at 8.00am on Wednesday 9th September.

Thank you for your understanding and cooperation.

In July, there were 44 appointments that were not attended and were not cancelled in advance.

Every missed appointment has a real impact on our patients and our practice:

• 44 appointments could not be offered to other patients who were waiting to be seen
• This equates to over 9 hours of lost clinical appointment time
• Missed appointments reduce availability for urgent problems, routine reviews, and follow‑up care
• They also place additional pressure on GP, nursing, and administrative teams

We understand that appointments can sometimes be missed due to illness, emergencies, or unexpected circumstances. However, when appointments are not cancelled, the time cannot be reallocated to another patient.

How you can help

• If you cannot attend, please cancel your appointment as early as possible
• This allows us to offer the appointment to another patient
• Appointments can be cancelled by phone, text message or online (where available)

By cancelling in advance, you help us:

• Improve access for all patients
• Reduce waiting times
• Make the best use of NHS resources

Thank you for your understanding and support.

The email address is for prescription orders only. Please include:

• Full Name
• Date of Birth
• Address
• Mobile Number
• Medication & Strength
• Preferred Pharmacy (Kirkcaldy)

Repeat prescription can take 3 working days whilst non-repeats may take longer. Any email that does not have the above information and/or includes request out with repeat prescriptions may not be actioned.